Call center specialized in patients, doctors and nurses.
The CRM (Customer Relationship Management) is the program that manages the database of clients, used at the call center to manage the relationship with consumers.
Each CRM is tailored to meet customer’s needs; and can be modified to include the required parameters.
For health professionals – including medical, nursing and administrative personnel – we offer invitations to academic events, courses, quality calls for lab products and satisfaction surveys, among other services.
For patients, we have scheduling appointments, reminders and quality assessments, as well as medical, psychological and nutritional counseling.
This makes it possible to focus on customer retention and loyalty, to have a more effective marketing plan and to open the possibility of a faster way to introduce new products or services.